Overview for LD PLT :
Context: Covid, Legal, DES and CQC requirements
Disabilities Competency Programme
Examples of Easy Read Developments – ICM Focus
Opportunities with Partners including Empowering Voices
Next Steps – maximizing the impact of investment

This guide will give you information and tips on how to look after yourself and others this winter.

The Big Conversation is about listening to you and understanding what you think about health, care and wellbeing in your local area.

In this guide we have used some words that not everyone will understand. We have written these words in bold and we will explain what they mean.

This toolkit allows you to record your progress on Disabled Access in your practice. Resources are digitally accessible on page 3

Wellington Way’s staff identified that they needed to improve their signage and the local
information signs around their surgery. They are going to write to the council to speak about the local signs.

Last year, Strouts Place Medical Centre (SPMC) went through some changes with
regards to appointment bookings, which was one of their key areas.
The manager said that whenever he looks at making any sort of changes, he thinks
of his elderly father, although he didn’t have any disabilities, to understand how he
would have dealt with certain situations and how the Practice could then remove
these barriers. Indeed, some of the issues his father faced are similar to the ones
disabled individuals would experience.

St-Paul’s Way identified they needed to improve signage, their understanding of the hearing loop and SignLive, make the lower desk space more user-friendly.
Their building is a new building to a degree, and it has accessible features.

The Practice Manager (PM) of XX Place and Bromley-by-Bow Health Centre (BBBHC) said most
people identified similar issues, which showed they were on the same line, such as:
• Easy Read resources
• BSL training and Video Relay System (SignLive)
• Reasonable adjustment flag
• Having an Assistance Dog Policy
• Installing TV screens in the waiting area to alert people, especially hard of hearing and
deaf people, when the doctor or nurse is ready to see them

The Disability Competency Training Programme consisted of two modules: Module 1 —
Reasonable Adjustments and Supporting Disabled People, and Module 2 — Accessible
Communication and Reasonable Adjustment. The Barkantine Practice attended these two
modules, in person and online. They also took part in two access audits, completed our
Practice Manager Questionnaire, and scheduled with us a video call to discuss their
recommendation reports.

The council recognises that promoting human rights, equality and diversity while tackling inequality, discrimination and harassment are central to the achievement of our vision. Therefore, it is important to ensure all customers are able to access our services and have a positive experience in our face-to-face settings, including handlers of assistance dogs. 

Completed the Disability Competency training
Developed resource pack for admin teams
Bespoke training and advice for practices
Focus groups for patients