Resource Library

Explore our extensive resource library for a range of insightful information, including case studies, forms and video assets. All Tower Hamlets Together health and social care resources are easily searchable and available for download.

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Strouts Place Medical Centre - Case Study
Publications 10th Oct 2025

Last year, Strouts Place Medical Centre (SPMC) went through some changes with
regards to appointment bookings, which was one of their key areas.
The manager said that whenever he looks at making any sort of changes, he thinks
of his elderly father, although he didn’t have any disabilities, to understand how he
would have dealt with certain situations and how the Practice could then remove
these barriers. Indeed, some of the issues his father faced are similar to the ones
disabled individuals would experience.

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XX Place Health Centre and Bromley By Bow Health Centre - Case Study
Publications 10th Oct 2025

The Practice Manager (PM) of XX Place and Bromley-by-Bow Health Centre (BBBHC) said most
people identified similar issues, which showed they were on the same line, such as:
• Easy Read resources
• BSL training and Video Relay System (SignLive)
• Reasonable adjustment flag
• Having an Assistance Dog Policy
• Installing TV screens in the waiting area to alert people, especially hard of hearing and
deaf people, when the doctor or nurse is ready to see them

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The Barkantine Practice – Case Study
Publications 10th Oct 2025

The Disability Competency Training Programme consisted of two modules: Module 1 —
Reasonable Adjustments and Supporting Disabled People, and Module 2 — Accessible
Communication and Reasonable Adjustment. The Barkantine Practice attended these two
modules, in person and online. They also took part in two access audits, completed our
Practice Manager Questionnaire, and scheduled with us a video call to discuss their
recommendation reports.

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Assistance Dogs Policy 2025
Publications 10th Oct 2025

The council recognises that promoting human rights, equality and diversity while tackling inequality, discrimination and harassment are central to the achievement of our vision. Therefore, it is important to ensure all customers are able to access our services and have a positive experience in our face-to-face settings, including handlers of assistance dogs. 

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